FAQ

Home FAQ

What kind of package can I order?	Retail /commercial package, Customization package is also available.
How should I install the product? Where can I find the installation sheet?	How should I install the product? Where can I find the installation sheet?
What information should provide before inquiry?	Please provide the door width, height wall thickness, volume, and package requirement. If have any testing requirements, please provide them for us as well.
Where can I find dimension advice?	If you need dimension advice, please contact us.
What can I do if I have a problem after I received the products?	Contact us, and we will reply and provide the solution within a week.
Do you have been verified by an inspection party?	Our factory have been inspected by third party, and our products have been testing according to customer’s requirement.
Can I cut my track to fit my space ?	Sure,track can be cut in any length ,but make sure you were cutting the right length you need.
Which currency can I shop in?	Which currency can I shop in?
What payment methods do you accept?	We accept T/T.
Will my personal details stay safe?	We protect every customer’s information from being revealed.